Refund Policy

1.1 Eligibility

You are eligible for a 90% refund if you:

• Purchased a course specifically for AWS Generative AI certification preparation
• Completed the entire course content
• Attempted the official AWS Generative AI certification exam
• Failed to pass the certification exam
• Can provide official proof of exam failure (score report or exam result document)

1.2 Required Documentation

To claim this refund, you must provide:

• Official Exam Score Report: A screenshot or PDF of your official AWS exam results showing the failure
• Course Completion Proof: Evidence that you completed all course modules (automatically tracked in your account)
• Exam Date: The exam must have been taken after your course purchase date
• Valid Identification: To verify you are the exam taker

1.3 Refund Amount and Processing

• You will receive a 90% refund of the course purchase price
• The 10% processing fee covers administrative costs, payment processing fees, and platform maintenance
• Refunds are processed within 7-14 business days after approval
• Refunds are issued to the original payment method

1.4 Important Notes

• This guarantee applies only to the first exam attempt after course purchase
• The exam must be the official AWS certification exam, not practice tests
• You must submit your refund request within 30 days of receiving your exam results
• Course access will be revoked upon successful refund processing

2.1 Eligibility

You are eligible for a 90% refund if you:

• Are not satisfied with the course content or quality
• Submit a refund request via email within 24 hours of your purchase
• Have not violated our Terms of Service
• Have not downloaded or copied substantial portions of the course content

2.2 How to Request

To request a 24-hour satisfaction refund:

• Send an email to [email protected]
• Include your order number or transaction ID
• Include the email address used for purchase
• Briefly state your reason for the refund request (optional but appreciated)
• Ensure your email is sent within 24 hours of your purchase timestamp

2.3 Refund Amount and Processing

• You will receive a 90% refund of the course purchase price
• The 10% fee covers payment processing costs and administrative expenses
• Refunds are processed within 3-5 business days after approval
• Refunds are issued to the original payment method
• Your course access will be immediately revoked upon refund approval

2.4 24-Hour Window Calculation

The 24-hour window is calculated as follows:

• Start time: The exact timestamp when your payment was confirmed
• End time: Exactly 24 hours (1,440 minutes) from the start time
• Your email must be received by our system within this window
• Timezone: Based on the timestamp of your purchase confirmation email

3.1 Outside Refund Windows

• Refund requests made more than 24 hours after purchase (unless claiming certification failure refund)
• Certification failure refund requests made more than 30 days after exam completion
• Any refund request that doesn't meet the eligibility criteria outlined above

3.2 Policy Violations

• Violations of our Terms of Service
• Evidence of content theft, sharing, or unauthorized distribution
• Multiple refund requests or suspected abuse of the refund policy
• Fraudulent purchase activity
• Chargeback disputes (choosing chargeback voids refund eligibility)

3.3 Subscription Services

• Subscription renewals (must cancel before renewal date)
• Partial subscription periods (cancellation takes effect at period end)
• Subscription services are pro-rated and non-refundable after the first 24 hours

3.4 Special Circumstances

• Promotional or heavily discounted courses (refund policies may vary)
• Bundle purchases (individual course refund policies don't apply)
• Corporate or bulk purchases (subject to separate agreements)
• Gift purchases (refund goes to original purchaser, not recipient)

Step-by-Step Process

1. Send an Email
   • Email: [email protected]
   • Subject: "Refund Request - [Your Order Number]"
2. Include Required Information
   • Full name and email address used for purchase
   • Order number or transaction ID
   • Date of purchase
   • Reason for refund (24-hour satisfaction or certification failure)
   • For certification failure: Attach exam score report
3. Await Confirmation
   • We will acknowledge your request within 1-2 business days
   • We may request additional documentation if needed
4. Refund Processing
   • 24-hour satisfaction refunds: 3-5 business days
   • Certification failure refunds: 7-14 business days
   • You will receive an email confirmation when the refund is processed
5. Course Access Revocation
   • Your access to the course will be immediately revoked upon refund approval
   • You will no longer be able to access course materials or content

5.1 Payment Processing Fees

The 10% fee deducted from all refunds covers:

• Credit card and payment processor fees (typically 2.9% + $0.30 per transaction)
• Payment gateway costs for both the original payment and refund
• Administrative processing time and costs
• Platform infrastructure and maintenance costs

5.2 Refund Method

• Refunds are always issued to the original payment method
• If the original payment method is no longer valid, please contact us for alternative arrangements
• Bank processing times may add additional days to the refund timeline

5.3 Currency and Exchange Rates

• Refunds are issued in the same currency as the original purchase
• Currency conversion fees (if any) are the responsibility of the purchaser
• Exchange rate fluctuations may affect the final refunded amount in your local currency

5.4 Chargebacks

Important: Filing a chargeback instead of following our refund process:

• Voids all refund eligibility under this policy
• May result in account suspension
• Creates additional fees and complications
• Please contact us first to resolve any issues